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Shipping

Shipping & Delivery

Once receive the order, our team will verify the following information “ Name, address, payment information, next we will check availability of the items with the supplier and then process the order. We try to keep our inventory upto date as per our suppliers but there could be times when items are on back order and may not be available. We will let you know the exact ETA and if is acceptable to you, we will process the order or will give you a full refund if the ETA is not acceptable. 

We do not hold any stock, except for items that are on specials or clearance; Items are shipped from our Castle Hill store or supplier warehouses depending on various factors like number of brands, order value, stock availability and the quantity.  

As a standard practice, we consolidate the order send all the items as one shipment, if your order has multiple brands, it means that we have to wait for all the items to come in to our store and then ship it. Please note that some suppliers like “Visitec, Bisley, King Gee, Hard Yakka, Stubbies”could take more than 3 days to deliver to us due to the operation processes but we will endeavour that they are shipped ASAP.

Orders are shipped between 4-5 working days upon receipt for items that are in stock.For items that are not in stock, an ETA will be provided by the customer service team. If you are unsure of any thing please call customer service at 1300 155 055 or click on LIVE CHAT to check availability before placing an order. 

If your order is urgent and you need it ASAP, please call the customer service team at 1300 155 055 and let us know and we will do all that we can to expedite the delivery. 

Shipping costs 

Australia 

Order Value Freight INC GST
$0-$300.00 $11.00
$300.00-$500.00 $15.00
Orders above $500.00 Free

 

 Shipping methods

Our preferred method is Australia Post Eparcel for all orders that leave from our Castle Hill store. Please see parcel delivery time frames here http://auspost.com.au/parcels-mail/delivery-networks.html

Our supplies use Star Track, Toll, TNT express Victoria Freight Service and few other, so for orders that are coming from our supplier ware houses, they could be in any of the above carriers. 

When orders are shipped, we send you an email with tracking information and the carrier website address. 

Pricing, Taxes, Fees, Other Charges

All prices are inclusive of 10% GST. We do not charge anything over that for credit card or paypal.

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